How to prepare for a video consultation

A video consultation works best when you are prepared. A little planning saves time and helps the advocate understand your matter quickly.

Choose a quiet place

Sit somewhere private with a steady phone signal. Charge your phone, and use earphones if other people are nearby so your conversation stays confidential.

Gather your papers

Keep notices, agreements, bills and court papers within reach. Photographs or scans are fine, as long as the writing is readable.

Write a short timeline

List what happened and when, in order, along with the questions you want answered. This keeps the call focused.

Protect your accounts

Never share bank passwords or OTPs on a call, even with someone who says they are helping with your case. A genuine consultation does not need them.